Services

At HIGHTOP, our service commitment begins with the sale and extends throughout the lifespan of your equipment. We offer a wide range of support services to ensure your machines run smoothly and efficiently, minimizing downtime and maximizing productivity.

Our Services Include

Warranty:

All new HIGHTOP machines are covered by a comprehensive one-year warranty on all parts, giving you peace of mind in your investment.

Spare Parts:

Can be provided free of charge, We work with you to create a tailored spare parts list based on your machine and operational needs, ensuring that essential parts are readily available.

Installation & Training:

Our expert technicians provide full installation and operator training at your facility. We supply manuals, setup videos, a training checklist, and a machine-specific operator test to ensure your team is fully prepared.

Maintenance & Troubleshooting:

Our qualified technicians are available for both remote troubleshooting and on-site support, helping you quickly resolve any issues that arise.

Manuals & Schematics:

Each machine comes with detailed operation and maintenance manuals, as well as electrical, pneumatic, communication, and hydraulic schematics for easy reference during repairs and troubleshooting.

Comprehensive Support:

Free phone support is available Monday through Saturday, with after-hours emergency assistance. For more complex issues, our

traveling technicians can provide on-site service for troubleshooting, preventative maintenance, and refresher training.